Password Reset

Arcdyn Password Reset Procedure:

Step 1: Download and install this software:

Step 2: Run the software while your computer is on the same local network as the device.

Step 3: Select the device and hit "Forgot Password" in the bottom right.

Step 4: Set Mode to "Export/Import Secret Key Mode" and hit the Export Button.

Step 5: Email the Exported File to (Please keep in mind this service is only available M-F 12PM - 5PM EST). We will return a reset file to you typically within 15-30 min. Leave the SADP software up and running while you wait and do not reboot the NVR.

Step 6: Once you have the reset file back from us, save it to your desktop, select "Import File", and select the file.

Step 7: Input your desired new password, check "Reset Network Cameras' Passwords" if desired (suggested), and hit Confirm.

Your device will now be accessible with the username 'admin' and the password you chose.